Terms & Conditions
1. Definitions and interpretation
The following definitions and interpretation shall apply to all dealings between the Buyer and the Company.
‘The Company’, ‘Us’ and ‘We’ shall mean NARS Training.
‘The Buyer’ shall mean the person or company to whom NARS Training supplies services.
‘Products’ and ‘Services’ mean the products and / or services we agree to supply to the buyer under the Contract.
‘Contract’ means the booking form and schedules applicable to it and our terms and conditions of supply.
2. Conditions Applying
These terms and conditions supersede any terms and conditions proposed by the Buyer and may not be varied except with the written consent of the Company in accordance with 2.1 below.
Any variation to these terms and conditions must be agreed in writing and signed and or countersigned by a director of the company.
3. Fees, Invoicing and Payment Fees
The price(s) charged will be shown on the Company’s website and / or price list at the time of purchase of the products / services. The only exceptions shall be any variation pursuant to 2.1 above. All prices quoted are exclusive of VAT which will be added to all sums due under invoice. The Buyer will pay the fees in full and except as stated in these terms and conditions, fees are non- refundable.
3.2 Invoicing and Payment
The following payment terms form part of your original contract and must be adhered to.
Payment can be made electronically, by credit/debit card/PayPal into our bank account, at the time of booking.
Alternatively, an invoice can be requested. Unless the Contract Document states otherwise, the total invoice is due for payment within 30 days of the date of issue without any right of set-off. Methods of payment are detailed on our invoices.
3.3 Non-payment of invoices.
If the buyer has any queries on receipt of the invoice, The Buyer must write to The Company specifying their concern within 14 days of the date of the invoice. If The Buyer does not raise such a query, payment of the invoice shall be due in accordance with clause 3.2 above.
So long as any payment is outstanding for courses/events, The Company shall be entitled to deny any delegate registered by The Buyer entry to the course/event until such time as payment is made or a purchase order number is received in writing from The Buyer.
4. Conformation of booking
By submitting a booking form you agree and confirm that the delegate will attend the course/event. As soon as we receive the booking we will allocate a place on the course and send confirmation of your booking. Joining instructions will be issued no later than 7 days prior to the course/event.
5. Transfers and substitutes
A delegate will be transferred to another course/event of the same or different title or of the same or different date provided we receive the request for transfer in writing no later than 21 days prior to commencement of the course/event and you will pay the difference, where applicable.
5.2 We welcome substitute delegates at any time. Details must be provided in writing.
6. Rescheduling, Cancellation Non Attendance
6.1 By us: The dates, times and venues advertised are provisional but we will use reasonable endeavours to adhere to these. However, we may reschedule or cancel if circumstances beyond our reasonable control make cancellation necessary. In the event of a change or cancellation we will make reasonable endeavours to notify you and offer you an alternative. If you do not accept an alternative we shall refund fees paid for the original booking and you agree that we shall incur no further liability whatsoever as a result of the cancellation.
6.2 By you: In the event that you want to reschedule or cancel a booking you must send us a request in writing no later than 21 days prior to the event date and a charge of £65 + VAT per person, per cancellation will be levied. We shall not refund fees where less than 21 days notice is received but we will welcome substitutes as per clause 5.2. We will not refund fees for non-attendance on the day.
6.3 Online Course
6.3.1 We shall not refund fees paid once a student has been enrolled and course material has been made available.
6.3.2 Where a student is booked for an online interactive course leading to an examination for a professional qualification, access to the course material and online revision tools shall be valid for one year only from date of enrolment. It is the student’s responsibility to make sure their knowledge and study materials are up-to-date. We may provide updated course material and revision tools but this shall be subject to payment of a fee to be determined by us.
A promotion is subject to availability. A promotion does not give you the right to book a specific course/event or book a combination/mix of courses/events. We reserve the right to reject the combination of courses/events or cancel a promotion without notice. Only one offer/promotion can be accepted and must be applied at the time of booking.
8.1 We retain ownership and sole rights to the copyright of any material produced for the purpose of the course/event.
Once supplied, materials, with the exception of the copyright, become the personal property of the delegate and no part of the materials maybe used or reproduced in any form by any person or organisation unless as authorised by a Director of ‘The Company’.
8.2 Audio or video recording at any course/event is not allowed except where we have given prior written permission.
9. Data Protection
9.1 We need to hold certain personal information about you and any delegates. Information will be held in accordance with the Data Protection Act 1998. Agreement to the processing of your personal data and/or that of the delegate is a condition of acceptance onto our course/event. By enrolling you signify agreement to this processing.
10. Law of England
For all legal relationships between the Company and the Buyer, the law of England and Wales shall apply.
If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision of this Agreement.
If supplied by the client, consideration should be given to adequate floor space, light, heating and seating. Further advice should be sought directly from NARS Training. We reserve the right to cancel the course with no refund, if on arrival the venue is deemed unsuitable on grounds of health and safety.
13.1 Participants are expected to be physically fit enough to kneel, twist, bend and stand over simulated casualties, to sit / lie on the floor, to perform CPR on a manikin, to roll, help roll and help lift simulated casualties.
13.2 By submitting a booking form you are confirming that you or those attending on behalf of your organisation comply with the statement in 13.1 and are both willing and able to participate in the course. We reserve the right to refuse any participant who in the opinion of the assessor / instructor acting on behalf of NARS Training will place themselves or others at risk, or is unable to safely achieve the minimum assessment criteria for the award undertaken.
13.3 Part of the course may occur outdoors and clients will be expected to be responsible for their own warm / waterproof clothing.
13.4 Please bring any possible medical problems to our attention before booking the course and supply us with any specific needs or particular requirements prior to commencement of the course.
13.5 Clients are responsible for maintaining acceptable levels of behaviour; unacceptable behaviour may lead to offenders being asked to leave (no refund will then be offered). Clients will be expected to pay for any malicious damage.